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I want to upgrade our phones, can I do this?

Yes. After deciding to upgrade to SiP Communicator (VoIP solution), auditing will take place to determine specific needs for you and your business.

What happens to our pre-existing numbers

Datel Telecom can port BT numbers, other numbers are subject to talks with those carriers. You can choose to keep your old numbers or have new ones or a mixer of old and new.

Where can I find a list of products you sell?

Datel's up-to-date listing of SIP Communicator phones are all available to view by navigating under Products > SIP Communicator > Devices, or by clicking here.

How do I place an order?

Place an order through one of our dedicated and professional sales team. They will guide you in appropriating the right product for you needs as well as your budget.

How do I modify an order?

You can modify you order simply by contacting our support team on +44(0)203 696 9679. Or chat to us using support chat.

Can I cancel an order?

You can cancel at anytime. Refunds are subject to how much time has lapsed. Expectations of refunds may by lower than already invoiced.

Can I receive a refund?

Refunds are subject to how much time has lapsed. Expectations of refunds may by lower than already invoiced.

Am I obligated to use Datel DSL?

You do not have to use our DSL service, but it is recommended that you do to ensure QoS on your calls.

How much is the Datel DSL?

Datel DSL isn't as expensive as you may think. Give us a call to talk about your options. To purchase our services, please call our sales team on +44 (0) 203 696 9661. Here the sales team will be able to advise you on the best course of action to take an how we can help you upgrade you telephone system to SiP Communicator.

What happens if the internet connection goes?

Depending on how your network is set up, redundancies will be in place. For example if you have more than one Site and the connection goes down, all calls will be transferred to the second Site until such time as we can find the fault and fix it.
If you do not have more than one Site, our dedicated team will endevour to get you up and running as fast as possible.